Frequently Asked Questions
What is Placer bus Group?
Placer Bus Group is a volunteer, parent-run cooperative providing bus transportation from Lake of the PInes, Auburn, Rocklin and Roseville, CA to Jesuit and St Francis Catholic High Schools in Sacramento, CA.
How many buses do you operate? We operate
only one bus and are not planning to add additional capacity anytime soon.
How do I contact the Placer Bus Group?
Email, call or send us a letter to our address
below. Emails get the fastest response.
Why can't I get a live person when I call your
The number forwards to voicemail and we will usually
get back to you (but be sure to see the below question). Emails usually get the fastest
Placer Bus Group has not answered a question that
I sent, why?
We are a volunteer group with limited time to manage
bus operations. If your question is already posted on our website, we
assume that you checked the website and already have your answer, so
be sure to check for your answer here first. Questions not found on
the website are answered ASAP.
What information do I need to have handy to complete
the registration form?
Parent Name, Address, Day Phone, Home Phone, Emergency/Cell
Phone, Email Address, Student Name and cell phone, School and Grad Year, medical insurance information, Credit Card
Can I register early? No, you must wait
until registration opens to give everyone a chance.
Do I have to have my account paid up to date to
reregister my child for next year? Yes.
What are the regular school year rider fees, when
are they due and how do I pay?
See our payment page
for the exact fees and payment options.
How do I pay my registration fee with a check?
You can complete the online registration form and press
the "Mail Payment" button. You will then see the instructions
for mailing your payment. You can review the mailing instructions here.
Will you be sending me a payment coupon book?
Will the bus be stopping for students in Roseville?
stop in Roseville.
What payment options does the bus group provide?
When registering you select the payment plan of your choice. Each family will receive an emailed invoice on the plan selected. The invoice will allow for a review and pay option and will take you directly to a payment site. PayPal will still be offered on the website for payment or make a payment to firstname.lastname@example.org. Finally, PBG has a Venmo account @PlacerBusGroup-AuburnCA. Be sure to include your students name in the memo section. And of course, checks can be sent to the address below.
I am having problems paying Placer
Bus Group using my PayPal or Venmo account, can you help me?
You must contact provider for assistance with accessing your account. We do not control these accounts.
Can I set up a recurring payment?
Yes, if you want to set up a recurring payment contact our bookkeeper, Marianne, and she will send you the necessary form.
My bank offers a bill payer service, can I use
it to pay Placer Bus Group.
We welcome automated payments, please see our Bank's payment address on our payment page. Besure
your payment arrives well before the due date to avoid the late payment
What email address can I make my PayPal payments
Please use payment@PlacerBusGroup.com.
The $25 late payment
fee that I agreed to pay when I registered seems excessive, why is it
Our bus group is run by dedicated volunteers who have
limited time to do their regular duties plus follow up on overdue payments.
It is hoped the fee will motivate riders to pay on time so that we can
meet our expenses and payroll. If you don't want to pay this fee, please
pay before the due date.
What postal address can I mail my payments to?
Please use the Post Office Box listed on the bottom
of this page.
How can I volunteer my time to serve
the Placer Bus Group?
Send us an email, we would be most
happy to hear from you.
I am not getting the Placer Bus Group
emails, why not?
First, send an email to us to confirm that
we have your email listed correctly, we will send a confirmation to
you. If you still are not getting our emails, you may want to check
your spam filter setting, often that may be cause of your problem. Please
make sure that email@example.com or firstname.lastname@example.org is included in your address book
and/or spam white list.
Can my child use the occasional rider
program regularly in the afternoons without paying a registration fee?
Yes, the occasional
rider program was developed for guests of regular riders, there are
no usage restrictions during mornings and afternoons except as noted. Please be aware that a seat is not guaranteed.
If the Occasional Rider Form is
not presented each time transportation is requested to the driver or
if it is not properly filled out and signed by a student and parent,
or if the rider does not have exact amount ($10 no change given and no coins) or if there
is no room on the bus, the rider will not be permitted to board the
bus. Payment can also be made using Venmo. Screenshot must be shown to the bus driver. This program may be suspended without prior notice
at any time.
How do I correct or change my registration
You simply enter the correct information
or our correction page.
What happens if the bus breaks down?
Breakdowns occasionally happen and we will
work to get the bus fixed quickly. As soon as we are aware of a problem,
will start the notification process by twitter, text and email. Alternate
transportation arrangements must be made by parents. We recommend that
you have a plan in place before something happens.
When and where does the bus pickup/drop
Please see our times, pickup and drop
off locations and maps on the schedule
Can my child park in the St Joseph Parish Parking lot in Auburn?
Yes. To park your car in the parking lot at St. Joseph's Catholic Church during the school day, you must provide the Placer Bus Group driver the following items on the first day of your ridership: 1. A photocopy of the student's California Driver's Licence 2. A photocopy of the Insurance Certificate(s) for the car(s) that the student will park in the lot during the school day. The Placer Bus Group will forward this information to the Pastor of St. Joseph's Catholic Church per his request.
My child goes to another school in
Sacramento, can he/she ride the bus?
No, this service is currently limited to
students of Jesuit and St Francis High Schools, we are currently at capacity.
Does the Placer Bus Group provide
student field trip charter services?
Limited charters may be available on a
not to interfere basis with the regular schedule. Please email us with
the specifics of your request and we will get back to you with an answer.